Customer satisfaction rating

Vacations View — Tour package

04 Wed,2022
I was book a holiday packages for Darjeeling on 24/03/2022 total package was 41300 and I made advance payment for Rs 15000 on company account. After one day latter they are giving me details of hotel but when I called hotel came to know that my booking is cancelled . I have to chase many time for know the reason . After discussing with them they send a mail to me that i will get refund within in 3-5 business days but when I was not received anything from them within given time i called them but not responding me . Then I called from another number then they told me that i will get it by 11/04/2022 . But after 6.30 pm when I was not received anything then called again and told me today you received by 11.59 pm but still now nothing received nor received my call.please help me