Customer satisfaction rating


28 Sep,2021
i booked a flight of spicejet on 18/9/21 for chennai- kolkatta..for 24/9/21the flight got cancelled and i got a call stating tht my flight got cancelles so i can either opt for refund or other flight .. i chose next day flight on 25/9/21.. in conversation via spicejet chat n even i spoke to their executive tht is rtpcr needed ? they took ma pnr num n told that if bth dose given its not required at all .. so i was free but kn journey day , the at the airport d aithority did not allow me to travel stating that RTPCR is compulsory .. i told them tht in phne n chat u told me its not required but now they sayng for westbengal its compulsory .. if it was compulsory y did in telephonic n chat conversation they told ... because of ur misunderstanding i did not took RTPCR and for tht i could not travel and then at airport i did RTPCR For 2500 amd spot indigo flight booked for evng 16.45 for 7500 ... i lost total amount of 15000

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