Customer satisfaction rating

Sony India/sony Bravia Tv— Sony Bravia tv

05 Oct,2021
Dear Team, I bought a Sony bravia tv at approx 30k in 2014, sony india is unable to repair my tv due to part unavailability and giving a special offer in which they will provide me a 32"tv in a special price of 21126rps which cost is 23499rps at flipkart. Before this sony engineer visited and told me that your tv will repair in approx 2396 rps. My question is if my tv will get repair in 2396rps why I will spend 21126rps for a 32" tv. Why I will pay 18730 rps more and I have already paid for my tv part 2396 rps, and engineer visited charges 2 times(252+252=504).