Company/Brand

Ajio.com (Reliance retail Ltd) not refunding my money since last 2 months and they are keep on bullying customer. Never ever they have a concrete solution nor follow-up call. Simply sitting there with usual answer of eta 48 hours, 24 hours 7 days, 9 days etc. To verify whether their initiated refund reached to my credit card or not, they go beyond data secure policy and asked me to share Credit card statement even after my denial to do so. They forced me to share it anyhow. Ridiculously driving me since 2 months... Deadline after deadline.. no refund yet.

I have purchase a DELL laptop Model No 7415 product serial no: 4M2G9G3 dated 12/09/2021. As per the deal/offer, there was laptop bag included in the price and being charged from us. There was a repeated promises being made by the Reliance Digital for providing the same but has not been fulfilled. There is a high chance of such freebies to be marketed by Reliance Digital in the open markets at lesser costs and we customer are depriving of these benefits. There are thousands of loyal brands which keep their products in the retail displays to such stores and customers purchase products in lure of the discounts & freebies provided to them. Customers loyalty has to be of utmost importance for such stores unless no one shall purchase the products from these retail chains. Please have a serious look into this matter as I have spent more than 70,000 on purchasing the laptop from Reliance Digital