I raised my complaint on 08.09.2021 for display fault in my TV. After complaint one technician visited and inform that, display of TV got error and needs replacement and after 02 days another technician called me and informed me that the earlier technician left the company and he also visited and informed me the same and said that he will raise a complaint in the company. However, after lapse of more than 30 days no response from the company side has been received to me. Further during customer portal of the "Real Me" I raise my complaint and also raised my concern and at all the time it is informed to me that my problem will get resolved shortly and seniors will contact me within 24 hours. However, no one contacted me and neither my complaint get resolved. I had last chat with agent Vanshika, agent number OQA0IY on 26.09.2021 and agent Lakshita, agent number 000648 on 28.09.2021 and both of them informed that complaint will get resolved shortly but none of them on being requested by me, connect me with their senior. Later-on I had chat with agent "Narendra, agent number HH148H" who told me that he is from the senior desk and don't even respond properly. The "real-me" company is providing a totally pathetic service and after sales the attitude of the company is totally disastrous. Further, I also demanded for the refund which is bluntely denied by the company's executives and Senior Shri Narendra and refused to lodge even my complain properly. I also raised my voice through the National consumer Helpline with a Grievance Number: 2992939 and after lodging the grievance only one person called me on behalf of the grievance raised by me through National consumer Helpline and informed me that complaint will get resolved shortly. However after lapse of more than 12 days no response has been there from the Company's side. I humbly requests to kindly issue direction for the refund of the defective Product to company alongwith the interest and compensation, as the long procedure and regular pursue of the matter from the side of Customer/myself only, is completely torture to me and causes high BP for such insensitivity from the side of Company. Thanks.
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