Customer satisfaction rating

Realme C21Y— Mobile phone

29 Sep,2021
I purchased a mobile phone from Realme model C21Y 4 64 at 9999, received on 3rd September, it's display was not working and I made a several complaints what to do next, after Realme said to submit it to service center, submitted after four days they said it's not repairable, again I made a complaint to Realme, they said they are working on it and please submit the device at service center along with it's box and accessories, submitted and asked for money back, they again said working on it, again sent several reminders through twitter reply received we are working on it, till now I haven't yet received any positive response nor amount refund process. Mean while I purchased second hand mobile phone for my use. Please help as am lower middle class people and I want my money refunded. Regards, S K Choudhary Twitter@sachikchy