I bought Oneplus Buds Z2 (obsidian black) which is in warranty, still 10 months left to expire warranty. when i contacted customer service, they told me to install oneplus care app, which is suggested by OnePlus Customer care executive but pick up service is not available to my location, so i have to travel a lot to the nearest service care but they refused to repair just because of minor scratch, they didn't repaired my product after having warranty.
The product was ₹5000 at the time of purchase. My travel cost to oneplus service centre was extra.
I bought Oneplus Buds Z which is in warranty but i goes to nearest service care but they refused to repair just because of minor scratches then i book online pick up and drop option which is suggested by OnePlus Customer care executive but they also didn't repaired it after having warranty.
I ordered a mobile phone one plus 9R from the official mobile application of Oneplus. there was no delivery date mentioned on the order page and still, it's not showing. check the screenshot attached. I went on a business trip, meanwhile, my courier received and it was packed. I returned from a trip on 9th Dec. and when I unbox the product I saw that there's a minor scratch on the screen (break on screen). Immediately I contact the Oneplus team on Twitter and showed them a video, pictures of crake but they refused my request. They said that they have a policy that within 24 hours of delivery, customers need to report damage issues. but officially either on a website or mobile application they have not mentioned anything about this. there are no written proof for this and even their customer representative accepted that they have not mentioned that customers need to report the damage within 24 hours. how customer will come to know that they need to report it within 24 hours?
I have submitted my device oneplus 8 pro on the 6th of July 2021 to oneplus prayagraj service center, for which I had been told that I will get the device within 15 days but they have not provided the device for 3 months. I have registered a complaint on 18th August on the national consumer helpline (Docket Number- 2910601) on September 4, 2021, they gave an update that the device is repaired and the customer can collect it, when I visited the service center they told me that the device cannot be repaired and they have put the device in replacement on 8th of September and told that you can receive replaced device after 15 days, but when I visited there they told that they don't have the device and they cannot do anything and talk to the company i.e. oneplus. I have mailed and called oneplus several times but only received the message that we have escalated the concern and the concerned team will contact you
within 24-48 hours but no one contacted me yet and yet I do not know when I will get my device back because it's been 3 months that's why I am filing this complaint.