I have booked three diagnostic orders (eye tests - vision express), on11th of September, which were scheduled for 13th of September.
No one contacted me.
on 16th, I lodged a complaint and they told me that I would be contacted within 48 hr.
No one bothered to do anything.
and now starts the series of complaints, written and oral, but to no avail.
At least 15 complaints I lodged to get the refund, but nothing has happened till now.
The customer care agents only give me a time frame of 7 days, but nothing happens.
At multiple occasions, they cut the call midway and did nothing.
I even twitted about the issue with but nothing happened. Their twitter homepage is already flooded with lots of complaints.
Till now, nothing has happened. Its been more than one month now.
They are unprofessional to its limits.