An item (Almonds 200g) was paid for using Sodexo Meal Card while placing the order from Jiomart app.
This item was not delivered by Jiomart. But only a refund of Rs. 22 was credited out of Rs. 195 pre-payment made.
No action being taken or response given by Jiomart despite repeated complaints and follow ups.
They have cheated me of Rs. 173 (pending refund).
There is also a discrepancy in the Invoice copy amount and the amount shown to me while making payment on Jiomart App.
Attaching screenshots of online order, refund made and Invoice copy given to me on delivery.
Order Number -16333300680060219A
Order Amount - Rs. 401.67
Product Not Delivered - Good Life Almonds 200 g
Amount - Rs. 195 - I should receive Rs. 195 as refund as the item is not delivered.
However, I have only received Rs. 22 as refund.
I need to receive a balance refund amount of Rs. 173.
There is a major discrepancy in your actual billing process and charges levied from the App.
As per the calculation while placing the order from the Jiomart app, below was the detailed calculation applied.
Total Bill Amount = 401.67
Cashback applied = 78.10
Loyalty Points applied = 3.30
Sodexo payment made (paid for almonds as Sodexo is applicable only to food items on the order)= 195
Balance amount to pay as COD = 401.67 - (78.10 + 3.30 + 195) = 125.27
I paid Rs. 125.25 on Delivery in Cash.
I did not receive Almonds and this was marked as Short Delivery. So I am eligible for a refund of Rs. 195. This amount was already pre-paid while placing order.
I am refunded only Rs. 22 in my Sodexo wallet.
What about the balance Refund of Rs. 173?
Additionally, in the invoice copy - Almonds are charged at Rs. 173 only. But I have already made a pre-payment of Rs. 195 while placing the order.
So my total refund eligibility is Rs. 195 irrespective of the invoice copy which is incorrect based on the charges deducted from my Sodexo.
I have raised multiple complaints with Jiomart on customer service and via email since 5th October. Jiomart has replied on email that they need time till 8th October to resolve this.
However, despite repeated follow ups, I have no response or resolution or refund on my complaint.
This is causing excessive mental stress and adding to my financial burden.
I am forcibly made to pay for an item that was not delivered to me. This is sheer harassment, case of zero customer service and negligence on part of Jiomart.
Please credit this to my original payment method - Sodexo immediately as I rightfully deserve it.
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Order Id# 16320636570137996A
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