We had 5 person booking on Duronto express 1st April. PNR no-6564797784, in our tickets catering facility are mentioned, 600 rupees has been charged for that. But catering services denied to provide foods. As such case we felt completely harassment. We demand penalty.
Its being unethical move by IRCTC to do deduction in automated cancellation of online waiting list tickets. Neither I get the service but need to pay the penalty. Its a loot by railway, and unethical practice.