Customer satisfaction rating

Ibibo Group — Regarding Hotel Stay

26 Apr,2022
I had Booked Hotel Stay at Vapi in Alfa Inn Where Direct Booking Cost 999/- including all Facilities which Goibibo Provided in 1466/-, Discussed with Customer care they Told all Extra Facilities which we provide that Cost Included,If you see in Website Written all free then why Charges.. is this hidden Cost which Shown free of cost, I have not Entertained any Extra Facilities as well as Cancelation & Others are free Services Also the Same facilities which hotel providing lesser price they have charged higher, It's a totally fraud & Cheating/Making fool to Customers,there Should be actions on These Online Booking Agents, I have Call Recording & Others if Required I can Share