Customer satisfaction rating

Goibibo— Flight booking

I was booked a flight for 24th April 2020 form Delhi to Ranchi which booking I'd is GOFLDANDFC2301581848385 WHICH IS cancelled due to corona pandemic flight company refunded Rs.1918 to goibigo and goibigo was refunded me in my goibigo wallet after 2 year 25th Jan 2022 then I was reversed 1918 rs in my bank account from wallet , at 25th Jan 2022, and then 270 rs has been refunded at 13th March 2022 but 1948 rs remaining amount not refunded ,I was many complaint again again but hi didn't any reply only says sorry sorry for delay again again every when I call them ,,I was already complaint through you therefore hi didn't any response form there pls take n action against goibigo. olz help me to get refund form 1648 sr form goibigo

Goibibo— Not getting my refund

I have booked two ticket from Bangalore to bhubaneswar but they automatically redirect it from bhubaneswar to Bangalore and immediately I cancelled only 1 ticket and keeping one booked as i am also planning for return.But they charged half of the ammout and show one ammount to return but still now not getting any refund.

Goibibo— Hotel reservations

03 Mar,2022
I have booked a hotel corltan tunisa for 4 days check in 4 July check out 8 July 2021 via Goibibo application ,But unfortunately our meeting got canceled because of covid cases in Tunisia North Africa,i have called them to cancel my booking before its get to late and refund my amount but till today I didn’t got my refund yet .

Goibibo— Hotel booking

11 Oct,2021
Hello, I had booked an couple friendly hotel room as per the suggestion given by the mobile application but when I get to the hotel they denied to allow the room, I have checked the hotel policy, As per the hotel policy unmarried couples are not allowed, My question is if this is not a couple friendly hotel then why did it come under the list suggestion in the couple friendly option in the mobile application. Booking ID - HTL7GYS8UA Please check the attached video for proof and more details

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Goibibo— Goibibo not refunding cancelled hotel booking

30 Sep,2021
Myself Rahul Soni had booked a hotel room on Goibibo application on 25th September 2021 for one day with Hotel Moksh Heritage at Lonavala. Room showcased in the pictures on Goibibo application and when allocated in real was totally different. Infact, room was right next to the entrance and opposite to reception for which Goibibo had charged us 3365 rupees. Room was completely dirty, stained and smelling. When we asked for room change, hotel denied by giving excuse of not having any other room available. Hotel management suggested to contacted Goibibo as booking was done via Goibibo application for cancellation and get the refund. But Goibibo team just kept on making excuses and since we had left the hotel immediately, they assured us of resolution within four hours. They had arranged a call with there executives, who then said hotel had denied any refund or cancellation, hence we cannot refund. Inspite of many follow ups, escalation Goibibo is denying to refund and just giving excuse of hotel denying the refund, but we had paid money to Goibibo via my credit card on 25th September 2021.I am attaching all the details related to this incident.

Goibibo— Flight booking

18 Sep,2021
I am looking for help to reschedule flight asap. I tried on portal but it is giving error on both website and app. Please help to reschedule urgently. Booking Id : GOFLIMT6A2AA1630174524 Jaya Agarwal PNR: KCSQZ4 Booking ID : GOFLIMTEB14A1630174239 Punit Khatri PNR: KD3NO9 Trying to reschedule since two day. No one is available to reach out.

Goibibo— Money credited but didn’t make payments at the hotel so had to pay for a new booking all together

16 Sep,2021
I had made a booking and a payment through this app. When I reached the venue I found that the property was never paid. I tried reaching helpdesk. I couldn?t even modify or cancel the booking. I was forced to do a new booking as I couldn?t return back from the property. My communication reference number with Goibibo: 13858240602229376