I have booked my package delivery to pune through dtdc from salem. I booked it on 4th feb 2022 at salem DTDC office but today is 12th feb 2022 and till now my package in transit only. When I checked status online on 6th feb it was showing that package reached at mumbai apex then 7th feb I had raised my complaint through customer care that why my package is not moving. So they said it offload at coimbatore. After 3 days when I was continuously calling & going salem office of 10th feb dtdc updated my package position which was showing that my package at coimbatore. From 10th feb till today same status it is showing.
I was in need to shift my LG Microwave Oven (Model No. MC2B46SL, SL no.101NMBF1032525) from Jharsuguda (Odisha) to Jaipur (Rajasthan). On 28th Jul21, I approached to a nearest DTDC, Sai Multi Link, to get my microwave oven packed and couriered to Jaipur. I was to board a train to Jaipur, so could not check the packing. When I received the packaged on 4th Aug 21, it was completely damaged, shattered, and unusable. I took photographs after unboxing. I immediately contacted customer care DTDC for further support. However, they refuted any negligence on their side and said it was delivered as received, to which I completely I disagree. I seek refund of their service and product value.
I have booked a parcel d67682499 in DTDC courier service in air. However the company despite booking by air and charging a hefty amount has sent the parcel by surface. It's been 7 days the parcel hasnot reached the destination from kollam to dhanbad. Other courier services are working preety well.
The customer care is telling me they cannot do anything I have to contact the booking office.
No refunds no parcel delivery yet.
Pls help me