Customer satisfaction rating

DREAM BAR PRIVATE LIMITED— Duty Free-Flaunt at Vegas Dwarka outlet Fraud they took money from my card 2 times

25 Mar,2022
I gone to Duty Free Vegas Mall on 19th Feb and I paid through slice card at the first time it got declined & I paid again then the transaction is okay but the declined amount deducted from my card INR. 9714 and transaction showing successful but as of today I didn't get the amount back & the credit card company saying that the Bar received the payment & lying to me that they didn't receive, when I asked them to show their bank account statement they said that it's against their policy & giving me excused, I paid the credit card payment & I have to pay INR 9714 extra. I don't know what to do in that case. I submit my complaint to consumer helpline also.