Customer satisfaction rating

Birkenstock— Gizeh Birko-Flor sandals

06 Apr,2022
I have purchased a sandal from Birkenstock's online website. I got received the product by the last week of January and I used it for 1 month within 1 month the food-bed hot detached from the sandals. I raised the complaint and they informed me they can do anything or refused my complaint even if it was a very expensive product I gave Rs 4500/- for the product and after several arguments they gave a 15% offer for the next purchase. And on 1 April 2022, I received a call from their customer support enquiring me that they will provide an exchange or refund to me. And today I called them regarding this issue and that lady was so arrogant and they are telling me to use this product nothing can be taken from their side and denied my issue. After buying this expensive product they didn’t provide any repair and denied the service that they informed.