Company/Brand

Website:
Address


-

Customer satisfaction rating


Asian Paints— Delayed and Denied warranty claim following them for more than 13 months

A
12 Apr,2022
,
Denied Warranty Claim, getting false assurance call but nothing has been done yet.

Asian Paints— Delayed and Denied warranty claim following them for more than 8 months now

A
14 Oct,2021
,
Raised the complaint in May,2021, still seeking their proper response, have warranty for 6 Years, they haven't applied Damp proof product as per their standard now asking money to repair it. Their person themselves told me that Cracks were not filled properly, Leakproof tape has not been applied, side wall were not properly cleaned before applying the material. Now they are asking me to pay more than the cost of the product to repair under warranty. Please help.

A PHP Error was encountered

Severity: Notice

Message: Trying to access array offset on value of type bool

Filename: front_end/complain.php

Line Number: 29

Backtrace:

File: /home4/cfpvishe/complaintportal.org/application/views/front_end/complain.php
Line: 29
Function: _error_handler

File: /home4/cfpvishe/complaintportal.org/application/views/front_end/complain.php
Line: 536
Function: is_image

File: /home4/cfpvishe/complaintportal.org/application/controllers/Complaint.php
Line: 71
Function: view

File: /home4/cfpvishe/complaintportal.org/index.php
Line: 316
Function: require_once


Asian Paints— Delayed and Denied warranty claim following them for more than 8 months

A
14 Oct,2021
,
This complaints has not been resolved yet, And today I got the call from Asian paints representative where he asked me for 40% cost, that he told would be bear by consumer, for the product that has been applied by Asian Paints representative, who promised me that this product will sustain at least for 10 Years and asian paints provide the warranty for 6 Years, After the application of one year we raised the concern. But a person told us to bring a water tank and fill the roof for 2 to 3 days. But after the application First year was some leakage but product worked, but within 2 years on heavy rain it was leaking, and I raised the concern with Aisan Paint team. My question is we talked to asian paint for the product application, aisan paint sent the representative and applied the product, we don't know how the application procedure of the product. After two years product failed, and there was huge leakage, asian paint representative came two time, they analysed and told us that product was not applied as per the standard, and promised us that it would be resolved by asian paints in 2 to 4 days max, but after 4 months of follow ups and false promises, I was asked to pay 40% of the cost. Again they promised me that product will be applied as per the asian paints standard, how could I be sure, and if 40% of the cost will be borne by us, then if the cost of the product is after removing the profit margin from the product then only the product will be applied.Or it would be applied on MRP. If aisan paint will apply the product then, how could I be sure that even paying up 40% cost, they will apply the product as per the standard and no such situation will arise. Me and my family now really feeling very humiliated that after around 6 months of follow ups, Asian Paints are asking money from me for the warranty on the product that they applied and I already paid for product, service and quality, And now there product failed asking money for the warranty, so that they can come again applied the product again with asian paints standard as they promised earlier. I have raised the concern with "consumerhelpline.gov.in" please find the complaint number : 2940455. Why do I need to pay for the warranty, for the service and product provided by the asian paints and they don't apply the product as per their standard after doing follow ups on a daily/weekly/monthly basis regarding the status of the complaints and when it would be full . Like they don't do quality checks as they promised us. I really lost the trust now.

A PHP Error was encountered

Severity: Notice

Message: Trying to access array offset on value of type bool

Filename: front_end/complain.php

Line Number: 29

Backtrace:

File: /home4/cfpvishe/complaintportal.org/application/views/front_end/complain.php
Line: 29
Function: _error_handler

File: /home4/cfpvishe/complaintportal.org/application/views/front_end/complain.php
Line: 536
Function: is_image

File: /home4/cfpvishe/complaintportal.org/application/controllers/Complaint.php
Line: 71
Function: view

File: /home4/cfpvishe/complaintportal.org/index.php
Line: 316
Function: require_once