Customer satisfaction rating

Amazon India, — TV under warranty, firestick is defective and company not replaced it for a month

09 Thu,2021
Sir, i bought Amazon TV from Amazon e-commerce platform on Jan 21. the product is under warranty and its remote / firestick is damaged. it is under warranty. i am writing and talking to company for past 1 month to either replace the product or refund me the money. More than 1 month has passed and company has not yet refunded or replace the product. Neither they call and give a fair update. they only say that currently they dont have remote and i have to wait.. it is going on since last 1 month

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Amazon India,— Lakmé 9To5 Primer $162.00 + Gloss Nail Colour, Purple Haze, 6 ml

20 Apr,2022
I ordered this product and the box came empty with only receipt in it. Item is non returnable on Amazon. Have requested a call back from them through link provided on twitters but no call back. Please look into the matter.

Amazon India,— Guitar for my 6 year Son

05 Feb,2022
Ordered guitar on 26th Janaury. Received damaged guitar on 29th Janaury 2022. In real time raised complaint through Amazon app call centre. Not received new guitar till date. Amazon is not giving me refund.

Amazon India,— Amazon basics 1.5 ton ac

RE:[CASE 7516766312] AHS-Escalation,405-8941684-7141161 This is to bring in your notice that i have made a mistake of my life that i trust on amazon product due to that i am still suffering from a complaint process which already taken 6 months but not resolved yet as there is a third party involvement which is called cloudtail and i will suggest no one to buy any product which comes under amazon basics brand name because its does not having any service support so here the things starts if you call to amazon so the customer rep will transfer you to the other department and simply said it is not handled by our team then we have to talk other department representative and after the explanation they told you that you have to raise complaint through mobile application so our technician will reach you after doing that the hilarious thing is that without reaching to the home address for ac repair the technician done there job and got a call that that please share the feedback for the services which is not done so again the same process starts from beginning and again nothing happens so after many calls the customer rep given me the email of cloudtail which is a third party company and amazon rep escalate the issue to them and myself i have also sent emailed multiple times each time in revert we get the assosiated team will be back within 2-3 days as i am not a liar so i have received calls again stating that we will do the repair in next summer season which is far away 6 months so i asked for return of my money as being to middle class ac is such a big thing for us and paying 12 months emis with roi@12 its really hard and this service i never expected from amazon there is a big communication gap in process which is need to be minimised as of now today i have also received call explain each and every point from the begining no one is having any solution so standing at the same point where i have started so this is the story for last 6 moths every time i emailed every time they called and asked for the feedback for service and every time i have to explain each and every point and i am tired of it kindly take your ac back and i dont even want my money back.

Amazon India,— Edifice watch

03 Feb,2022
They had given me a used watch and charged 12000 rs from me i have the whole unboxing video of the watch and everything. No of times they arrange for a pickup but no one comes to pick the watch its being more than 10 days now

Amazon India,— Wrong country of origin

18 Oct,2021
I hv bought swimming kit by seeing it as of Indian origin but Amazon sent me product made in china

Amazon India,— No delivery/late delvery of items

10 Oct,2021
Item was ordered on 2nd october with standard delivery till 8th october nothing is delivered and they are saying that items will be delivered after more 5 days Being prime member I have to wait for 11 days for item without assurity of delivery.

Amazon India,— Empty box delivered

04 Oct,2021
I ordered a wireless keyboard which was delivered empty box. I complaint against it but some people from Amazon called me and used abusive language for several times. I posted on Twitter regarding this and wanted to remove that post. Please help me. My order number is 405-2538176-8689137.