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Amazan— One plus Nord 2

Sir With due respect i am sri Ramananda chakrabarty, I ordered a product from Amazan which is one plus Nord 2 but i recieved itel device instead so i call customer care executive and they are given a time to wait 3 days and they said we will investigate how you recieve itel mobile,when investigate properly done they are accepted return request, but currier person not able to pickup my product i do not know why they are not pickup my product, i called customer they are given time to time but no solution.