Customer satisfaction rating

Airtel Payments Bank— Refund Pending from 2nd March 2022

06 Apr,2022
I did transaction at payment failed at merchant side but still refund not processed by airtel bank, There is mail confirmation from zeta team that their payment gateway already refunded the amount but airtel bank is denying to chargeback the amount of Rs 500, Pls help here and below are the details, Mar 02 '22 12:56am 407950483395 Payment In Funds Added To Cash Card Payment Through Shadow Card Unknown Zeta Api ? 500.00 * - Declined Cash Hence, we request you to kindly wait for the TAT, and if any disputes (amount not received) we request you to kindly contact the bank to raise the chargeback since, we have already processed the refund. CCAvenue Ref No - 111430368775 Bank Ref No - PH203020050679369